I got a new phone number last year. The last person who owned this number just left all her accounts tied to this number and one by one I’ve been reaching out to the places tied to it telling them they have the wrong number and to stop using this one. Simple enough.
But there is one company that refuses to stop using this number. Wynhdam hotels absolutely refuses to do anything about this. They keep sending me notifications and check in confirmations for her hotel visits. Using just the texts they send me, I know her full name, email address, home address, her reservations at the hotel, which hotel she’s going to and what days. Using past conversations with the other hotels she’s been to (called in to tell them to stop this months ago), I know she’s been kicked out for making a scene in the lobby or something. Looking online, I see she has a criminal record, and a history of child custody losses, drug abuse, and is apparently an “experienced college girl” on an escort site.
In my most recent calls with wyndham, they told me that they can’t change the number out. I will need to contact this charming person and have her do it. I am absolutely not getting involved in that mess in any capacity. I’m still telling her johns and dealers this is the wrong number.
Once I explained to the call center supervisor I was escalated to this has gone on long enough and I’m willing to let an attorney deal with it, they put me on hold and supposedly took my number off the account. But the next day, I get another notification. It seems she is providing her services again and it’s still making that my problem. So I call and get routed to a promotional department that said they have no idea why they got this call, but I should probably just sue.
I tried calling the number listed on the confirmation texts but it goes to a dead end line that just asks for a remote access code and then hangs up, so I can’t ask the hotel she is actually at flag her down and say “hey, you need to update your number.”
I emailed their privacy department yesterday but the notifications are still coming in. I can’t change my phone number at the moment as I’m dealing with some delicate matters that are tied to this number so I can’t risk changing the number at this time.
How can I get wyndham to take this seriously? This is a dangerous amount of information I was able to get off a recurring text they know is going to the wrong place.
To Wyndham this is her account and her information. Failure to update her information on your behalf doesn’t constitute any liability on their part.
Regarding you, I would guess the best legal avenue you have would be something like telephone harassment or spam, but that sounds like a shakey case.
Hotels place a big emphasis on maintaining guest confidentiality in all regards except law enforcement. Front desk agents are trained not to disclose whether a guest is even staying at the property when requested. She would have solid grounds for a suit if she could provide evidence she attempted to change her contact information with Wyndham. Sounds like she didn’t try though.
Personally, I would just get a new number again. However, if I was tied to making this work I would do this. Contact Wyndham’s consumer affairs department. Tell them the lady has contacted me because I am receiving her information from you guys. She has mentioned she’s considering litigation. Advise them to reach out to update her information.
Even that is a long shot because if she’s a working girl she probably won’t want businesses to have up to date info. Most likely she would ignore their email.
To some other commenter’s points about them not caring about your issue. Kinda true, but it’s not a feelings issue. , Wyndham has little liability in your complaint and it does not make sense to update an account because someone who isn’t the account holder said to.
No, they aren’t protecting confidentiality at all. They know the information is going to the wrong place. And yet, they keep sending me her full name, her email address, her home address, her reservation dates, the address of the hotel she is at…
Imagine what someone could do with all that.