They don’t deserve praise for not doing something bad. They deserve praise when they do something good that they weren’t forced to do.
They didn’t do this from goodwill, but because it was predicted to hurt the bottom line. They’ll do it again as soon as it’s forgotten about. This isn’t the last you’ve heard from this.
So, Microsoft recognized and responded to all the complaints by removing the feature that people were objecting to.
Resulting headline: “Microsoft is trying to hide the evidence that they were thinking of doing that thing we hated! Hate them harder!”
Do people want companies to just ignore complaints completely because there’s no way to satisfy anyone anyway?
They don’t deserve praise for not doing something bad. They deserve praise when they do something good that they weren’t forced to do.
They didn’t do this from goodwill, but because it was predicted to hurt the bottom line. They’ll do it again as soon as it’s forgotten about. This isn’t the last you’ve heard from this.
People want companies to stop trying to exploit them in every little way.
We can be satisfied by respecting us and treating us as customers, even when advertisers are throwing money at them.
And that’s what Microsoft has apparently done in this case, yet it’s being spun negatively anyway.