That’s true.

I also take lots of notes and document my work, but I use OneNote or a wiki, and keep files and records in organized directories. I know people do what you describe and then email retention policy changes and suddenly all of that information is subject to deletion without their input and they have to scramble to copy all of it, if that is even allowed.

I’ve been saying that this exact thing is what corporate communication will change into because no one will admit that most of the content just doesn’t need to exist. All the robots will be sending each other emails with no human reading them, but not because they are good enough to handle whatever is in them, but because none of it matters except the expectation that emails are sent and received periodically.