Just listened to it again. Highly recommend. The short of it is more searches == more ads == more $. There’s a conflict between a great search experience (landing not on google) versus the time you spend ON Google.

Great story and just terrible outcome.

The closest I ever got to this story was working help desk in 1996. A user called up saying they had deleted the Internet.

Took me a while to understand he dragged “the Internet” to the recycle bin on the desktop.

Agree here.

Spend your time making sure you are protected against ransomware with good offline backups and able to recover your practice. Keep your payments separate from your comms machine.

Your job is going to have lots of shady things to click on/invoice/etc

Plan for it so a malicious client/infected evidence/mistaken click doesn’t take down your practice.

I’m 25y into this as a technologist and still make mistakes on “oh this will be quick”. Make sure your time sinks are 100% aligned with your business. Think of automation / value and you’ll have the right mindset.

If you find the tech side fascinating, there’s always demand for good tech lawyers and lawyer comms are entryways into technology management.