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Joined 2 years ago
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Cake day: June 21st, 2023

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  • Ok I’m a proponent of right to repair and despise manufacturing techniques that lock repair shops out, make spare parts from 3rd parties impossible to install, or create planned obsolescence, or any shenanigans like this. It’s basically anti-everybody else and suggests weakness and fear instead of quality and strength.

    But help me understand how it’s possible that our “free market” is enabling this, unless it’s just a controlled market charading as free?

    Is John Deere giving the hardware away for free to those who sign long term subscriptions or something?

    If John Deere is the Apple-esque ecosystem of tractors where is the “PC” diy manufacture and why doesn’t the market support them.




  • My company gets a lot of incoming chats from customers (and potential customers)

    The challenge of this side of the business is 98% of the questions asked over chat are already answered on the very website that person started the chat from. Like it’s all written right there!

    So real human chat agents are reduced to copy paste monkeys in most interactions.

    But here’s the rub. The people asking the questions fit into one of two groups: not smart or patient enough to read (unfortunate waste of our resources) or they are checking whether our business has real humans and is responsive before they buy.

    It’s that latter group for whom we must keep red blooded, educated and service minded humans on the job to respond, and this is where small companies can really kick ass next to behemoths like google who bring in over $1m per employee but still can’t seem to afford a phone line to support your account with them.







  • nucleative@lemmy.worldtomemes@lemmy.worldCraig's list
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    25 days ago

    Kinda sad the state of craigslist these days.

    In its heyday you could get anything you wanted immediately.

    5 guys to help you move to a new apartment in 1 hr from now, check

    5 guys to plow your wife, check

    5 guys to plow you too, check.

    Also you could sell your old cassette tape collection for $2 negotiated down to $1 when the buyer showed up.