• 3 Posts
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Joined 1 year ago
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Cake day: July 8th, 2023

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  • Corporate media will be ever more obsequious to get access. Military presence for “safety” in certain cities labeled “dangerous” which all happen to be progressive. Then the self-censorship starts. Then people stop being able speak freely, let alone thinking a rule of law exists. Then it’s “underground” to have an honest conversation about politics. We’ll be in Putin’s Russia level of legal system and political speech within a few years.

















  • Customer support tier .5

    It can be hella great for finding what you need on a big website that is poorly organized, laid out, or just enormous in content. I could see it being incredible for things like irs.gov, your healthcare providers website, etc. in getting the requested content in user hands without them having to familiarize themselves with constantly changing layouts, pages, branding, etc.

    To go back to the IRS example, there are websites in the last 5 years that started to have better content library search functionality, but I guess for me having AI able to contextualize the request and then get you what you want specifically would be incredible. “Tax rule for x kind of business in y situation for 2024”—that shit takes hours if you’re pretty competent sometimes, and current websites might just say “here is the 2024 tax code PLOP” or “here is an answer that doesn’t apply to your situation” etc. “tomato growing tips for zone 3a during drought” on a gardening site, etc.

    I’m in HR so benefits are a big one…the absolute mountain of content, even if you understand it, even experts can’t have perfect recall and quick, easy answers through a mountain of text seems like an area AI could deliver real value.

    That said, companies using AI as an excuse to them eliminate support jobs because customers “have AI” are greedy dipshits as AI and LLMs are a risk at best and outside of a narrow library and intense testing are going to always be more work for the company as you not only have to fix the wrong answer situations but also get the right answer the old fashioned way. You still need humans and hopefully AI can make their work more interesting, nuanced and fulfilling.




  • Yes, and when all the other car manufacturers add it, then it’s all on the consumer too, right?

    Enshittification is a problem, because in our “this quarter’s profits trump all” world, sales leaders would be fired if they don’t join the race to the bottom on whatever their product. This then takes away the power of the consumer marketplace to push back by not buying shit products and ideas. Remember airline bag fees? Know anyone who doesn’t think they’re a bullshit cash grab? Yet do 100% of consumers thinking it’s shit have any power to change it in an industry with ~4 choices who all implemented similar policies within months of each other? There are countless other examples.

    The mindset you argue pretends there isn’t collusion, and that there IS a competitive marketplace.