MonkderVierte@lemmy.zip to memes@lemmy.worldEnglish · 2 个月前Five-star-ratings everywherelemmy.zipimagemessage-square150fedilinkarrow-up1791arrow-down132file-text
arrow-up1759arrow-down1imageFive-star-ratings everywherelemmy.zipMonkderVierte@lemmy.zip to memes@lemmy.worldEnglish · 2 个月前message-square150fedilinkfile-text
minus-squarethemeatbridge@lemmy.worldlinkfedilinkarrow-up19·2 个月前We do net promoter scores, out of 10. 9 and 10 are positive, 6-8 are neutral, 1-5 are negative. We get scores like “Good job, no complaints, 5 points” or “Best service ever, but my internet went down, so I knocked it down to 8 points.”
minus-squareProx@lemmy.worldlinkfedilinkarrow-up18·2 个月前This is literally just a 3-option ranking with extra steps.
minus-squarehitmyspot@aussie.zonelinkfedilinkarrow-up6·2 个月前Yes, but with some studies to back it up.
minus-squareyyyesss?@lemmy.worldlinkfedilinkarrow-up4·2 个月前fully agreed but trying to treat it any other way punishes the people at the bottom and does nothing to the people who set up and use the system
minus-squareCapricorn_Geriatric@lemmy.worldlinkfedilinkarrow-up1·2 个月前Sure. However, assuming two exceptional employees rated consistently 7-10, there’s a measurable difference between an 8.2 and an 8.6. The alternative is 3 vs. 3. People also like to have options. Having a sad face, a neutral face and a smiley doesn’t really cut it for pretty much anything. Having the option of 1 being “utter shit” and 4 being “bad but workable” seems like it has benefits.
We do net promoter scores, out of 10. 9 and 10 are positive, 6-8 are neutral, 1-5 are negative. We get scores like “Good job, no complaints, 5 points” or “Best service ever, but my internet went down, so I knocked it down to 8 points.”
This is literally just a 3-option ranking with extra steps.
Yes, but with some studies to back it up.
fully agreed but trying to treat it any other way punishes the people at the bottom and does nothing to the people who set up and use the system
Sure.
However, assuming two exceptional employees rated consistently 7-10, there’s a measurable difference between an 8.2 and an 8.6.
The alternative is 3 vs. 3.
People also like to have options. Having a sad face, a neutral face and a smiley doesn’t really cut it for pretty much anything.
Having the option of 1 being “utter shit” and 4 being “bad but workable” seems like it has benefits.