It’s been some years that I am not able to log in to my Google account, because I stopped using it for a very long time any Google product, and now even providing my password, they say they can not know if it is me or now…

They send me to this support page which seems like I have lost my account with all the data and stuff I had from when I was younger…

I don’t think this is normal or ethic to do (I know Google has been never ethic), but this makes me so angry because I never wanted to lose all that data…

Do they basically know every people networks? And if you don’t let them know… you lose access to Google? … 😠

  • Doctor xNo@r.nfEnglish
    2·
    1 year ago

    Yeah, I recently lost my 14-year-old Facebook account with no option to download my data while suspended. The suspension even was a bug following me setting my account to hacked by accident and releasing it (which took 2 days) again… Half a day after I set it to ‘not hacked’ anymore, changing my email snd password, it flew in suspension, to which I was given 1 attempt at 'Disagree’ing, which I did, but it’s been slmosty 4 months now: the page still says to check back often for a result, but when I log out it tells me I haven’t 'disagree’d yet (though it will not allow me to redo it)… Lost 14 years of journalling data and uploaded creations in a second… 😕

    Best of all: There’s absolutely no decent support system where you can go if their “automation” fails… They expect the automation and a basic faq suffices for whatever problem you have, and have no way to complain about it if it doesn’t…

    I don’t think Google has a decent support system anymore either… They should fine big monopolistic companies if they can’t even provide a decent support system for exceptional cases, imho…

    • squiblet@kbin.social
      2·
      1 year ago

      I have an FB account from 2010 that I didn’t sign into for 2-3 years. I tried and they wanted me to send them my driver’s license… uh, no. Sillier thing is I have a linked instagram account I have signed into every week or two with no problems.

    • SokathHisEyesOpen@lemmy.mlEnglish
      1·
      1 year ago

      They expect the automation and a basic faq suffices for whatever problem you have

      No they don’t, and they know it doesn’t, they just don’t give a fuck. They’re worth a bajillion dollars and anything else is just chatter to them.

    • Atemu@lemmy.ml
      1·
      1 year ago

      In many European countries, you have legal recourse here. They’re not allowed to make arbitrary decisions like this in most places here. You could sue them to get your account re-instated.

        • fadelkon@info.prou.be
          1·
          1 year ago

          There are consumer unions with hired lawyers. In Spain there’s Facua and OCU (but the 2d one is governmental, I think)

    • blkpws@lemmy.mlOP
      0·
      1 year ago

      Yeah right, I wish I could have some human contact to tell them “I am me”… did you find or tried to find any human support email or contact? I wonder if Google has any too…

      • Narrrz@kbin.social
        1·
        1 year ago

        I’ve actually recovered my account (I was reported, and suspended, for using a false name) and along with the identification they requested I submitted a picture of a hand-written letter explaining why I used this name.

        my account was reinstated.