From the opinion piece:
Last year, I pointed out how many big publishers came crawlin’ back to Steam after trying their own things: EA, Activision, Microsoft. This year, for the first time ever, two Blizzard games released on Steam: Overwatch and Diablo 4.
They won me over permanently when they instituted a refund policy.
Not just a refund policy but a refund policy where you can just say ‘yeah this shit sucks yo’
It took the australian government to do it, but at least they did it in the best possible way after being forced to, instead of throwing a tantrum and having people need to talk to a support person.
Steam did have refund policy and I have returned games in the past, but it was a review process.